Frequently Asked Questions
Everything you need to know about shopping with Ollie's
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
Which payment methods do you accept?
Ollie's accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you ship internationally?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times vary by location and will be calculated at checkout.
Can I change or cancel my order after it has been placed?
Since we process orders quickly, we can only make changes or cancellations within 60 minutes of purchase. Please contact our support team immediately for assistance.
How can I track the status of my shipment?
Once your order ships, you will receive an email with a tracking link. You can also log into your Ollie's account and view the 'Order History' section for real-time updates.