Returns & Exchanges

At Ollie's, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in their original condition. Whether you need a different size or a full refund, our team is here to ensure a smooth and hassle-free process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all tags are attached, and include the packing slip provided in your confirmation email.

• 3.
  Ship It Back

  Print the prepaid shipping label generated from our portal, securely attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.